Junior Support Manager (chat)

A multi-brand product IT company in the iGaming sector is looking for an attentive and friendly Junior Support Specialist. The employee will be the first point of contact for clients, helping them via chat, email, and messengers. Fluent Russian, empathy, and a desire to help people are required.

What you'll do

• Responding to customer inquiries via chat, email, and messengers.
• Identifying the causes of customer issues and selecting the optimal solution.
• Conducting text communication in accordance with the queue of outgoing tasks.
• Providing accurate information based on the internal knowledge base and following procedures.
• Working according to the company's speed and quality standards.
• Maintaining the company's image — friendly, professional, and courteous communication in any situation.

What we need

• Quick learning ability and capacity to navigate large volumes of information.
• Proficient Russian written and spoken language.
• Strong communication skills — ability to maintain conversation, defuse negativity, and create a friendly tone.
• Developed empathy, ability to listen and understand the client, genuine desire to help people.

What's in it for you

• Compensation for hobbies, professional training, and medical services.
• Corporate English language training.
• We provide the necessary equipment for work.

Stack & operators