Remotevia Telegramposted 9/11/2026
Customer Service Manager
Employer Location —Comp Salary 70,000 + quarterly bonus of up to 90,000Schedule 5/2, 09:00–18:00 MSK
The employer is looking for a Customer Service Manager in FinTech to handle client chats: processing complaints, resolving conflict situations, supporting cases through to resolution, and reactivating dormant clients. The role is fully remote, 5/2, with a 09:00–18:00 MSK schedule.
What you'll do
- Work with client chats: handling complaints and conflict situations
- Analyze the causes of client dissatisfaction and support cases through to resolution
- Document the outcomes of handled cases
- Prepare cases and contribute to reporting
- Reactivate dormant clients
- Address missed deadlines and declining client activity
- Escalate complex cases in line with the rules
What we need
- Excellent written communication skills
- Attention to detail
- Empathy
- Stress tolerance
- Ability to resolve conflicts and propose solutions
- Experience working with chats and spreadsheets
- Compliance with rules and escalation of complex cases
What's in it for you
- Remote work format
- 5/2 schedule, 09:00–18:00 MSK
- Quarterly bonus of up to 90,000
Stack & operators
customer supportcustomer serviceconflict resolutioncomplaint handlingclient retentionchurnretentioncommunication skillsempathystress tolerancereportingcase managementexcelgoogle sheetschat supportfintechremote workprocess documentationescalation managementwritten communication