L2 Support Specialist

An iGaming company is looking for a second-line support specialist. Work with internal tickets and company systems, forwarding tickets to relevant departments and monitoring their completion. Office in Moscow, shift schedule 2/2.

What you'll do

• Process tickets coming from the first line of support
• Verify information in the company's internal systems
• Forward tickets to relevant departments and monitor their completion
• Check received responses and send the final decision to the first line of support
• Work according to internal instructions and regulations
• Ensure high quality of ticket processing and minimal number of errors

What we need

• Attention to detail and high level of concentration
• Ability to work with large volumes of similar information
• Responsible approach to work and adherence to internal regulations
• Willingness to learn quickly and independently apply acquired knowledge
• Russian language proficiency

Nice to have

• Experience in support, customer service, or working with documents
• Knowledge of English or languages of CIS countries

What's in it for you

• Fixed 80,000 rubles + transparent KPI
• Shift schedule: 2/2 (day and night shifts)
• Office-based work
• Modern comfortable office (Avtozavodskaya metro)
• Paid vacation and sick leave
• Opportunities for rapid growth

Stack & operators