Head of Customer Operations

We are looking for a Head of Customer Operations with 5+ years experience in iGaming and practical experience managing Customer Operations in B2C iGaming and/or Betting. Required experience in building processes and teams from scratch, deep understanding of Customer Support, KYC, AML, Payments, Responsible Gaming, Risk & Fraud. Experience managing customer experience, operational analytics and KPIs.

What you'll do

• Build customer operations processes and teams from scratch
• Oversee Customer Support, KYC, AML, Payments, Responsible Gaming, Risk & Fraud
• Manage customer experience, operational analytics, and KPIs
• Implement automation and AI solutions in customer operations
• Cross-functional collaboration and leadership

What we need

• 5+ years experience in iGaming
• Practical experience managing Customer Operations in B2C iGaming and/or Betting
• Experience building processes and teams from scratch
• Deep understanding of Customer Support, KYC, AML, Payments, Responsible Gaming, Risk & Fraud
• Experience managing customer experience, operational analytics, and KPIs
• Strong leadership and organizational skills, cross-functional interaction experience

Nice to have

• Experience implementing automation and AI solutions in customer operations

Stack & operators