Head of Customer Operations

We are looking for a Head of Customer Operations with 5+ years of experience in iGaming and hands-on experience managing Customer Operations in B2C iGaming and/or Betting. Must have experience building processes and teams from scratch, deep understanding of Customer Support, KYC, AML, Payments, Responsible Gaming, Risk & Fraud.

What we need

• 5+ years of experience in iGaming
• Hands-on experience managing Customer Operations in B2C iGaming and/or Betting
• Experience building processes and teams from scratch
• Deep understanding of Customer Support, KYC, AML, Payments, Responsible Gaming, Risk & Fraud
• Experience managing customer experience, operational analytics and KPIs
• Strong leadership and organizational skills, cross-functional collaboration experience

Nice to have

• Experience implementing automation and AI solutions in customer operations

Stack & operators