Technical Support Engineer

An international iGaming ecosystem developing high-load products on its own tech stack is looking for a Technical Support Engineer to support payment systems infrastructure. The employee will handle client inquiries, diagnose incidents, and communicate with development and DevOps teams. Fully remote work.

What you'll do

• Handle client inquiries and respond promptly to incoming requests
• Perform initial incident diagnosis (collect logs, screenshots, reproduction steps)
• Create and track tasks in Jira until full resolution
• Prioritize bugs and monitor their resolution
• Communicate with development and DevOps teams
• Inform clients about the progress of issue resolution
• Verify fixes before release

What we need

• Experience with client-server applications
• Understanding of REST API, SQL, and HTTP status codes (4xx/5xx)
• Proficient in Jira, Confluence, and ticketing systems (Zendesk, Intercom, or equivalents)
• Ability to work with logs and perform initial technical diagnostics
• Technical English for reading documentation
• Strong communication skills and ability to work with clients

Nice to have

• Experience with payment systems
• Experience in iGaming, FinTech, or other high-load projects
• Understanding of Incident Management and Bug Tracking processes

What's in it for you

• International iGaming ecosystem
• Work with high-load products and proprietary infrastructure
• Fully remote work format
• Salary 1200–1400 USD net
• Opportunities for professional growth and development

Stack & operators

Target geo