Head of Operations (iGaming)

An international company in an active growth phase scaling in LATAM markets is looking for a Head of Operations to take control of key operational processes and ensure stable, fast, and efficient work of all internal systems. Responsibilities include managing payment infrastructure, KYC, anti-fraud, support, and process automation.

What you'll do

• Manage daily operational activities of the company
• Control payment infrastructure: deposits, withdrawals, PSP, processing flows
• Optimize KYC, anti-fraud, and chargeback management processes
• Coordinate and oversee Support, Payments, Risk & Anti-Fraud teams
• Build and improve internal operational processes
• Monitor SLA, request processing speed, and service quality
• Analyze operational metrics and improve team efficiency
• Interact with Product, CRM, Affiliate, and Tech departments to synchronize processes
• Automate manual processes and reduce operational risks
• Control team work quality and performance management

What we need

• 2-4 years of experience in iGaming in roles such as Head of Operations, Operations Manager, or Payments Manager
• Hands-on experience with payment flows, KYC, PSP, anti-fraud, and support operations
• Understanding of retention and client lifecycle
• Ability to build processes in a fast-growing environment
• Systematic thinking, high level of autonomy
• Experience managing teams and operational KPIs

What's in it for you

• Competitive conditions
• Fully remote work
• High autonomy and impact on processes
• Fast decision-making without bureaucracy
• Opportunity to build a strong operational system for an international product

Stack & operators

Target geo