Head of support

We are an ambitious iGaming brand launched and actively scaling in LATAM markets. We are looking for a Head of Support who will take over the strategy and tactics of the service, nurture the team, and make our support the best on the market.

What you'll do

• Full cycle management of the support department.
• Monitoring KPI compliance: first response time, resolution time, CSAT.
• Onboarding and training of new employees.
• Handle complex and conflict appeals from players independently.

What we need

• Experience in iGaming: 1-2 years
• Experience working with LATAM: understanding of player mentality and expectations
• Spanish language proficiency from B1
• Experience leading a support team
• Understanding of ticketing systems and CRM

What's in it for you

• Fully remote work
• No bureaucracy and template approach
• Growth with the project

Stack & operators

Target geo