Team Lead Retention

The employer — a fast-growing iGaming product on the LATAM market with its own affiliate network — is scaling its Retention department and looking for a Team Lead Retention to take ownership of the direction and drive the project's development. The role involves leading a team of up to 5 people, owning email/push communications, retention mechanics and the loyalty program, as well as calculating bonus economics and analyzing the player base.

What you'll do

• Lead the retention department of up to 5 people: bonus manager, VIP manager, CRM manager, etc.
• Own email and push: segmentation, welcome after FTD, reactivation of dormant players and one-off campaigns
• Run retention mechanics and the loyalty program
• Set tasks for the development team to refine mechanics
• Calculate bonus math and payback by segment
• Analyze the player base: activity, cohorts, churn
• Identify player drop-off points and adjust mechanics accordingly
• Maintain reporting

What we need

• 2+ years of experience in a leadership role in retention or CRM in iGaming
• Experience in Tier-3/LATAM markets
• Ability to independently calculate bonus cost and understand when a bonus pays off
• Confident working with cohort retention, LTV, ARPPU, GGR/NGR, bonus cost
• Ability to set tasks for development so they don't need to be redone
• English B2+

Nice to have

• Experience in betting
• Experience launching retention on a new product

What's in it for you

• Fully remote
• Paid vacation and sick leave
• Opportunity to grow to Head of Retention along with the product
• Minimal bureaucracy, strong team

Stack & operators

Target geo