VIP Manager

We are looking for an experienced VIP Manager to work with high-value players in iGaming. The main goal is to develop long-term relationships with VIP clients, increase their loyalty and retention through a personalized approach. On-site in Dubai.

What we need

• At least 1 year of experience in casino
• Experience in direct communication with players as VIP Manager, Retention Manager, VIP Support or similar role
• Good understanding of the CIS market specifics and Russian-speaking audience behavior
• Fluent Russian
• High level of communication and emotional intelligence
• Proficient with CRM systems, admin panels, and spreadsheets
• Willingness to relocate to Dubai after successful probation period

Nice to have

• English language for internal communication
• Experience with iGaming CRM platforms (Fast Track, Customer.io, Salesforce, etc.)
• Understanding of casino bonus mechanics: wagering, cashback, free spins and other retention tools
• Experience with retention, churn and reactivation metrics
• Experience working with international teams

Stack & operators