Customer Support Manager (iGaming)

We are looking for a customer support manager to join an international company in the iGaming industry. You will communicate with users via online chat and email, assist with registration, payments, and bonuses, and resolve unusual situations. The work is fully remote with a 5/2 night shift schedule.

What you'll do

• Communicating with users via online chat and email.
• Assisting with registration, account login, and platform navigation.
• Consulting on payments, bonuses, promotions, and platform functionality.
• Resolving unusual situations and interacting with other departments.
• Logging requests in CRM and maintaining a high level of service.

What we need

• Proficient written Ukrainian.
• Strong PC skills.
• Attention to detail and responsibility.
• Communication skills and client orientation.
• Ability to learn quickly and work in a multitasking environment.

Nice to have

• Experience in customer support.
• Experience in the iGaming industry.

What's in it for you

• Fully remote work.
• Work schedule 5/2 (night shifts).
• Competitive salary and timely payments.
• Paid training and mentor support from day one.
• Opportunities for professional and career growth.
• Friendly international team without unnecessary bureaucracy.
• Work in a modern and stable company that values initiative and desire for development.

Stack & operators