Head of Retention

We are looking for an experienced Head of Retention for an iGaming company. Requires deep understanding of user journey and metrics, team management experience, and CRM proficiency. Remote work.

What you'll do

• Develop and implement user retention strategies.
• Manage CRM campaigns including bonuses and loyalty programs.
• Analyze key metrics and conduct A/B tests.
• Lead the retention team.

What we need

• 3+ years experience in iGaming
• 1-2 years as Head of Retention or similar
• Deep understanding of iGaming user journey and CRM
• Experience with bonuses, loyalty, and VIP
• Understanding of metrics: FTD, NGR, LTV etc.
• English B2+

Stack & operators