Head of Customer Success

An international product company is looking for a Head of Customer Success. The role includes building and developing customer success strategy, managing and scaling the team, client retention, LTV growth, upsell/cross-sell, customer data analysis, and KPI implementation. Fully remote format, international team.

What we need

• 4+ years of experience in customer success / account management
• At least 2 years in a leadership role
• Strong people management and data-driven skills

Nice to have

• Experience in SaaS / tech

Stack & operators