Online Support Specialist

The employer is looking for an online customer support specialist. The role involves advising users on the website and mobile app, handling requests across various channels, and helping resolve conflict situations. Fully remote format, 3/3 schedule with evening or night 12-hour shifts.

What you'll do

• Consult clients on the company's online products
• Process requests that could not be resolved during the first contact
• Communicate with clients via phone, online chat, and email
• Handle complaining clients and reduce the level of conflict

What we need

• Customer service experience of at least 6 months
• Knowledge of major sports and esports, understanding of the specifics of bookmaking
• Interest in sports and esports
• Confident PC skills
• Ability to self-organize when working remotely
• Competent writing and speaking skills
• Ability to work with large amounts of information, knowledge bases, and CRM systems

What's in it for you

• Salary from 65,000 RUB net
• Payments twice a month
• Full-time employment and official registration under an employment contract
• 3/3 schedule
• Evening or night 12-hour shifts
• Fully remote format

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