Customer Support Specialist (Account Manager)

An international financial project is looking for a customer support specialist to communicate with the platform's traders, resolve their day-to-day issues and pass information on to other departments. The role is fully remote, with onboarding training and career growth opportunities.

What you'll do

• Answer incoming messages and questions from traders and help them understand how the platform works
• Escalate complex issues to colleagues in other departments, such as technical support
• Enter data into Google Sheets and the company's internal database
• Keep information in working files up to date so nothing gets lost

What we need

• Confident user-level command of Google Sheets or Excel
• Polite, clear and literate written communication
• Attentiveness, error-free work and a responsible attitude
• Ability to respond quickly and switch between simple tasks
• Willingness to quickly learn new rules and how the platform works
• Citizenship of Russia or Belarus

Nice to have

• Experience in customer support
• Understanding of how online payments work

What's in it for you

• Convenient 5/2 schedule with standard 8-hour shifts
• Fully remote work from home or anywhere in the world with a good internet connection
• Training and a detailed walkthrough of all processes from day one
• Stability and the opportunity to grow in career and increase income

Stack & operators

Target geo