VIP Customer Service Manager

The company is seeking a VIP Customer Service Manager to support VIP clients in the gambling industry, based in Moscow. Responsibilities include informational support via calls and chats, building relationships, and reporting. Requires fluency in English and Hindi.

What you'll do

• Informational support of VIP clients of the company (calls, chats)
• Establishment and development of long-term partnership relations
• Detailed identification of users' needs
• Working with objections, taking measures to satisfy them
• Presentation of product advantages, novelties and bonuses, individually selected for each client
• Timely reporting

What we need

• Proficiency in written and spoken English and Hindi
• Experience in chatting and on calls with customers
• Responsibility and focus on results

Nice to have

• Experience in direct, active or cross selling

What's in it for you

• Bonuses from the 3rd month of work according to results
• Cozy office (A class) in business center
• Different shifts on your choice
• Work in a continuously growing international project
• Opportunity for rapid horizontal and vertical career growth
• Access to the corporate library
• Developed corporate culture: trainings, corporate events, team building and master classes
• Tea, coffee, fruit, healthy and not so healthy desserts
• Additional benefits and bonuses from the company
• Wide geography and thousands of colleagues across the country
• Support for each employee's ideas
• Healthy atmosphere in the company: corporate parties, team building every Friday

Stack & operators