Customer Support Specialist

Customer support role at an online casino. Handle player inquiries via live chat and email, resolve KYC, payment, and bonus issues. Fully remote.

What you'll do

• Handle player inquiries via live chat and email in Spanish and/or English
• Resolve issues related to verification (KYC), payments, bonuses, and platform operations
• Adhere to SLA for first response time and communication quality
• Record recurring issues and escalate them to the product team
• Participate in writing and updating the knowledge base / FAQ
• When necessary, interact with payment providers regarding disputed transactions

What we need

• 1+ year of experience in iGaming support
• Knowledge of English and/or Spanish
• Proficient written communication
• Stress tolerance
• Willingness to work shifts
• Understanding of KYC processes, payment systems, and bonus rules

What's in it for you

• Fully remote work
• Stable shift schedule + night shift bonus
• Growth as the team scales
• Competitive salary (paid in USD)

Stack & operators