Customer Support Manager (iGaming)

The company is looking for a Customer Support Manager for an iGaming platform. Responsibilities include communicating with users via chat and email, assisting with registration, payments, and bonuses. The position is fully remote with a 5/2 schedule (night shifts).

What you'll do

• Communicating with users in online chat and via email.
• Assisting with registration, account login, and platform navigation.
• Advising on payments, bonuses, promotions, and platform functionality.
• Resolving non-standard situations and interacting with other departments.
• Logging requests in CRM and maintaining a high level of service.

What we need

• Proficient in written Ukrainian.
• Proficient PC skills.
• Attention to detail and responsibility.
• Communication skills and client orientation.
• Ability to learn quickly and work in multitasking mode.

Nice to have

• Experience in customer support is a plus.
• Experience in iGaming is welcome but not required.

What's in it for you

• Paid training and mentor support from day one.
• Opportunities for professional and career growth.
• Friendly international team without excessive bureaucracy.
• Work in a modern and stable company that values initiative and desire for development.

Stack & operators