Support Manager (FB/Moloco/TT agency accounts)

We are looking for a support specialist for the team producing Facebook / Moloco / TikTok accounts. The role involves communicating with clients, configuring roles and access rights, and handling issues with ad accounts. Requires 1+ year of experience in support and with Meta, Moloco, TT.

What you'll do

• Communicate with clients regarding account operations.
• Configure roles and access rights, delegate permissions.
• Link and unlink pages, ad accounts, and other assets.
• Handle inquiries regarding ad account issues.
• Quickly identify causes of issues and assist in resolving them.
• Monitor the correctness of settings and permissions.
• Collaborate with other specialists on complex technical issues.

What we need

• 1+ year of experience in a support department.
• 1+ year of experience with Meta, Moloco, TT is mandatory.
• Ability to communicate with clients quickly and correctly.
• Knowledge of roles, permissions, pages, and ad accounts.
• Ability to independently troubleshoot and find solutions.
• Attentiveness and responsibility.

What's in it for you

• Remote work.
• Competitive compensation, discussed individually.
• Work in an international team.

Stack & operators