Customer Support Agent (Call Center)

The employer is looking for a Customer Support Agent for the call center in iGaming. The role involves outbound calls and chat support with a focus on quality and protocols. Open to candidates with or without experience, with growth path to VIP Manager.

What you'll do

• Making outbound calls to clients using approved scripts
• Handling text support via chat
• Adhering to service quality standards and communication protocols
• Working in a distributed team on a shift schedule (2 days on, 2 days off)
• Interacting with security, fraud monitoring, product, and CRM departments as needed
• Working in a ticketing system and CRM (training provided on site)

What we need

• Proficiency in English at B2 level or above
• Proficiency in Russian at C2 level or above
• Willingness to work on a 2/2 schedule
• Developed soft skills: stress tolerance, communication, and learning ability
• Mandatory respectful, professional, and correct communication with clients under all circumstances

Nice to have

• Experience in support or iGaming is an advantage
• Experience in phone negotiations in English is a significant advantage

What's in it for you

• Fully remote work with a fixed schedule and clear performance expectations
• Regular training and support to ensure efficiency and development
• Dynamic environment with support for initiatives and real career growth opportunities
• Opportunity to suggest ideas — their implementation depends on team priorities and management approval

Stack & operators