L2 Support Specialist

The company is looking for a second-line support specialist to handle internal requests in an iGaming project. The role includes processing tickets from first-line, monitoring resolution, and working according to procedures. Attention to detail and responsibility are required.

What you'll do

• Process requests coming from first-line support
• Verify information in internal company systems
• Forward requests to relevant departments and monitor their resolution
• Check received responses and pass the final decision to first-line
• Work according to internal instructions and regulations
• Ensure high quality of request processing and minimize the number of errors

What we need

• Be attentive to details and maintain high concentration
• Work with large volumes of monotonous information
• Responsibly follow internal regulations
• Learn quickly and apply new knowledge in practice
• Be proficient in Russian

Nice to have

• Experience in support, customer service, or documentation
• Knowledge of English or CIS languages

What's in it for you

• Paid vacation and sick leave
• Opportunities for fast professional growth

Stack & operators