Remotevia Telegramposted 8/19/2026
Customer Support Specialist (RU) in iGaming project
Employer Location —Comp Salary after interview, competitive, in USDSchedule shift schedule, including night shifts
The company is looking for a customer support specialist for an iGaming project. Fully remote work, shift schedule. Handling player inquiries in live chat and email in Russian.
What you'll do
- Handling player inquiries in live chat and email in Russian (occasionally by phone)
- Resolving issues related to verification, deposits and withdrawals, bonuses, and platform operation
- Meeting SLA for first response time and communication quality
- Documenting recurring issues and escalating them to the product team
What we need
- At least 1 year of experience in iGaming user support
- Excellent written communication, ability to explain complex things simply
- Proficient in Google Sheets
- Stress tolerance in conflict situations
- Willingness to work shifts, including night shifts
What's in it for you
- Fully remote format
- Corporate growth
- Competitive salary in USD
Stack & operators
customer supportlive chatemail supportslagoogle sheetsgamblingcasinoverificationpaymentsconflict resolutionstress tolerancecommunicationdocumentationescalationremote work