VIP Lead Manager in iGaming Project

We are looking for an experienced VIP Lead to take full ownership of the VIP segment: from program development to team management and key metric growth. This role is for someone who can think strategically and work with data simultaneously.

What you'll do

• Manage VIP segment: low / mid / high rollers
• Build and develop VIP program - levels, bonuses, privileges
• Manage and develop the VIP manager team
• Personalize work with high-value players: offers, communications, terms
• Monitor key metrics: GGR, ARPU, LTV, retention, churn
• Develop and implement retention and reactivation strategies for VIP players
• Increase transitions between VIP levels (player upgrading)
• Cross-team collaboration: CRM, product, analytics, payments
• Control quality of communications with VIP players
• Analyze VIP program effectiveness and implement improvements

What we need

• 3+ years of experience in iGaming / betting / casino
• Practical experience with VIP / high-value segment
• Experience managing a team (VIP managers / account managers)
• Proven experience building or developing VIP programs
• Understanding of bonus economics and its impact on revenue
• Experience with CRM tools and player segmentation
• Solid understanding of metrics: GGR, ARPU, LTV, retention, churn
• Analytical thinking - ability to work with data and make decisions
• English - at least B2 (mandatory)
• Proficiency: Slack, Jira, Confluence, basic CRM systems
• Strong communication skills - written and verbal
• Independence - ability to work without manual oversight
• Proactivity - initiate improvements, do not wait for tasks
• Desire to build a team and invest in its development

Nice to have

• Practical experience building a team from scratch

Stack & operators