VIP Lead Manager

The company is looking for an experienced VIP Lead to manage the VIP segment in an iGaming project. The role includes building a VIP program, managing a team, monitoring metrics such as GGR, ARPU, LTV, retention, churn, and developing retention strategies. Requires 3+ years of experience in iGaming/betting/casino, experience with VIP/high-value segments and team management, English B2.

What we need

• 3+ years of experience in iGaming / betting / casino
• Practical experience with VIP / high-value segment
• Experience managing a team (VIP managers / account managers)
• Proven experience building or developing VIP programs
• Understanding of bonus economy and its impact on revenue
• Experience with CRM tools and player segmentation
• Solid understanding of metrics: GGR, ARPU, LTV, retention, churn
• Analytical thinking - ability to work with data and make decisions
• English - at least B2 (mandatory)
• Proficiency in: Slack, Jira, Confluence, basic CRM systems
• Strong communication skills - written and verbal
• Independence - ability to work without micromanagement
• Proactivity - initiate improvements, don't wait for top-down tasks
• Desire to build a team and invest in its development

Nice to have

• Practical experience building a team from scratch

Stack & operators