VIP Retention Manager

We are a product iGaming company with a licensed online casino. We are looking for an experienced VIP Retention Manager to build long-term relationships with VIP players, increase their loyalty and engagement.

What you'll do

• Manage and develop the VIP player base
• Build long-term relationships with VIP clients
• Communicate with players via Telegram, WhatsApp, chats and calls
• Reactivate inactive VIP players
• Prepare personalized bonus offers, quests, cashbacks, free spins and other promos
• Analyze player activity, deposits and behavior
• Work on increasing Retention, LTV, NGR and reducing Churn Rate
• Interact with CRM, Payments, Fraud and Support teams
• Accompany VIP players during tournaments, promotions and special campaigns
• Ensure high level of service and promptly resolve client issues

What we need

• At least 1 year of experience as a VIP Retention Manager / VIP Account Manager / VIP Host in iGaming
• Experience specifically with online casinos
• Understanding of VIP segmentation principles and player lifecycle
• Experience with bonus policy and personalized offers
• Ability to work with KPIs and analyze performance metrics
• Excellent communication skills and customer orientation

What's in it for you

• Competitive fixed salary
• Transparent bonus system
• Work on an in-house product
• Opportunity to influence the development of the VIP direction
• Fast decision-making without unnecessary bureaucracy
• Remote work
• Strong team and opportunities for professional growth

Stack & operators