Senior Support Specialist

We are looking for a Senior Support Specialist for a new online casino + sportsbook brand. Main focus is LATAM (Mexico, Argentina, Chile, Colombia). Understanding of service localization, customer experience, and support as part of retention is important. Requires fluent Spanish, iGaming experience, and experience setting up a support function. Location: Cyprus, LATAM, or remote.

What we need

• Experience in iGaming
• Fluent Spanish (plus Russian or English)
• Experience setting up a support function
• Understanding of casino / sportsbook support
• Experience with SOP, QA, training, escalations, tooling

Nice to have

• Experience with VIP / retention

Stack & operators