Support L2

The company is a technology developer in IT and fintech, creating solutions for financial management and payment processes. They are looking for a Support L2 to handle complex requests, diagnose incidents, and interact with merchant clients. Fully remote work format.

What we need

• Experience in technical support (L1/L2) or similar role — at least 2 years
• Experience with ticketing systems (Jira, Bitrix or similar) and knowledge bases (Confluence)
• Understanding of payment processes: transactions, statuses, gateways, financial operations
• Skills in initial incident diagnosis, log analysis, and working with internal tools
• Willingness to work shifts, including night shifts
• Attention to detail, customer-oriented approach, and clear written communication

Nice to have

• Experience in IT, fintech, or with payment systems
• Familiarity with Grafana or other monitoring tools
• English at B2 level or higher

Stack & operators