Customer Support L1

We are an international iGaming operator with over 10 years of experience, primarily in CIS countries. We are currently in an active growth phase and are looking for an L1 customer support specialist. Fully remote, 2/2 shift schedule.

What you'll do

• Provide prompt assistance to clients on standard issues: account management, verification, deposits/withdrawals, bonuses, game problems, technical glitches
• Handle client complaints, gather complaint information for management
• Process incoming user inquiries via chat
• Escalate complex or problematic situations to the relevant department
• Comply with confidentiality and personal data protection regulations
• Adhere to service quality standards (politeness, empathy, professionalism)
• Diagnose problems and gather necessary information for quick resolution
• Meet planned performance indicators (KPI)

What we need

• Experience in online iGaming support for at least 6 months
• English level B1 or higher
• Literate and fast writing in Russian
• Confident PC user
• Attention to detail

What's in it for you

• Fully remote work
• 2/2 schedule
• Salary: L1 fixed from $800
• Paid vacation — 28 days per year
• Paid sick leave and day off
• Paid training, hobby and sports compensation

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