Call Center Agent (German language)

An international iGaming project is looking for a German-speaking call center agent to handle customer retention. The role involves outbound calls, offering bonuses, and resolving player issues. Fully remote with evening/night shifts.

What you'll do

• Make outbound calls to a warm client base to prevent churn.
• Offer personalized terms and bonuses, and resolve player issues.
• Handle complaints and turn negative situations into positive ones.
• Maintain interaction history in CRM.

What we need

• At least 1 year of experience in call centers or sales.
• German language at B2+ level.
• Russian or English at B2 level for internal communications.
• Willingness to work evening/night shifts: 15:00-23:00 or 19:00-04:00 (GMT+3).

Nice to have

• iGaming background is a plus.

What's in it for you

• 100% remote work.
• Health insurance package and compensation for sports, English, or training.
• Referral bonuses and gifts for personal holidays.
• No micromanagement and transparent development tracker.

Stack & operators

Target geo