Remotevia Telegramposted 5/21/2026
Customer Support
Employer Location —Comp Competitive salary in USDSchedule Shift schedule including evening and night shifts
The employer is an online casino operator. Responsibilities include handling player inquiries via live chat and email in Spanish and/or English, resolving issues with verification, payments, and bonuses. Fully remote work with a shift schedule.
What you'll do
- Handle player inquiries via live chat and email in Spanish and/or English
- Resolve issues with verification (KYC), payments, bonuses, and platform operations
- Comply with SLA for first response time and communication quality
- Record recurring issues and escalate them to the product team
- Participate in writing and updating the knowledge base / FAQ
- If necessary, interact with payment providers on disputed transactions
What we need
- At least 1 year of experience in iGaming user support
- Knowledge of English/Spanish
- Good written communication skills, ability to explain complex things simply
- Stress tolerance when dealing with conflict situations
- Willingness to work shifts (including evening/night shifts)
- Understanding of KYC processes, payment systems, and bonus rules
What's in it for you
- Fully remote work
- Stable shift schedule + extra pay for night shifts
- Growth as the team scales
- Competitive salary (paid in USD)
Stack & operators
customer supportlive chatemail supportkycpayment processingbonus rulesslacommunicationstress toleranceconflict resolutionknowledge basefaqshift workspanishenglishigamingteamworkproblem solvingplatform operations