L2 Support Specialist

The company is looking for a second-line support specialist to handle internal requests, coordinate with departments, and ensure quality. Office-based in Moscow, shift schedule 2/2.

What you'll do

• Process requests received from the first line of support
• Verify information in the company's internal systems
• Transfer requests to specialized departments and monitor their completion
• Check received responses and pass the final solution to the first line
• Work according to internal instructions and regulations
• Ensure high quality of request processing and minimize errors

What we need

• Be attention to detail
• Responsibly comply with internal regulations and processes
• Quickly learn and apply new knowledge in practice
• Fluent in Russian

Nice to have

• Experience in support, customer service, or document handling
• Knowledge of English or CIS languages

What's in it for you

• Paid vacation and sick leave
• Modern comfortable office
• Opportunities for fast professional and career growth

Stack & operators