Customer Support

The company is looking for a customer support specialist for an iGaming platform. The role involves handling queries via live chat, email, and phone on accounts, transactions, and loyalty programs. Requires polished English and flexibility for shifts.

What you'll do

• Handle user queries via live chat, email, and phone on accounts, transactions, account operations, and loyalty programs.
• Resolve complaints fairly and escalate when needed.
• Support KYC, user safety, and platform compliance.
• Feed user insights back to the team.

What we need

• Polished English, written and spoken
• Experience in digital products / platforms / iGaming support
• Calm, patient, helpful manner under pressure
• Flexibility for evening and weekend shifts

Nice to have

• Familiarity with various entertainment products and digital content platforms

Stack & operators