VIP Retention Manager (with knowledge of Uzbek language)

A product iGaming company with its own licensed online casino is seeking an experienced VIP Retention Manager with knowledge of Uzbek language. The role includes managing VIP players, building long-term relationships, reactivation, personalized bonuses, and KPI analysis. Fully remote work.

What you'll do

• Manage and develop the VIP player base
• Build long-term relationships with VIP clients
• Communicate with players via Telegram, WhatsApp, online chats, and phone
• Handle reactivation of inactive VIP players
• Prepare personalized bonus offers, quests, cashbacks, free spins, and other promotions
• Analyze player activity, deposits, and behavior
• Work on increasing Retention, LTV, NGR, and reducing Churn Rate
• Interact with CRM, Payments, Fraud, and Support teams
• Accompany VIP players during tournaments, promotions, and special campaigns
• Ensure high level of service and promptly resolve any client issues

What we need

• At least 1 year of experience as VIP Retention Manager / VIP Account Manager / VIP Host in iGaming
• Experience specifically with online casinos
• Fluency in Uzbek language (spoken and written)
• Understanding of VIP segmentation and player lifecycle
• Experience with bonus policy and personalized offers
• Ability to work with KPIs and analyze performance metrics
• High communication skills and client orientation

What's in it for you

• Competitive fixed salary
• Transparent bonus system
• Work on own product
• Opportunity to influence the development of the VIP direction
• Fast decision-making without unnecessary bureaucracy
• Fully remote work format
• Strong team and opportunities for professional development

Stack & operators