VIP Retention Manager

A product iGaming company with its own licensed online casino is looking for a VIP Manager. The goal is to retain VIP players, reactivate inactive ones and grow the base's LTV. The team is international, and experience with the Uzbekistan market is a big plus.

What you'll do

• Manage the VIP base and build long-term relationships with players
• Develop retention and reactivation mechanics
• Analyze player behavior, deposits, activity, GGR and NGR
• Build personalized offers: cashback, free spins, bonuses, quests
• Communicate with players via Telegram, WhatsApp, chats and phone
• Work with players at risk of churn and reactivate inactive VIPs
• Collaborate with CRM, Payments, Fraud and Support teams
• Meet KPIs for retention, reactivation and revenue

What we need

• 1–2+ years of experience in VIP Retention / VIP Management in iGaming, mandatory in online casino
• Experience working with a VIP base and retention mechanics
• Understanding of bonus policy and personalized offers
• Experience working with CRM
• Strong communication skills and ability to analyze data

Nice to have

• Experience with the Uzbekistan market

What's in it for you

• Fully remote work
• Work on an own licensed product
• International team
• Conditions discussed individually

Stack & operators

Target geo