Shift Leader / Shift Manager in iGaming

An international iGaming company is looking for a Shift Leader / Shift Manager for its Player Support team. The company operates several brands and international markets (Tier-1). The role involves leading a support shift of 6 people, controlling the quality and speed of request handling, managing escalations, and liaising with other departments.

What you'll do

• Lead the support team (6 people) during the shift
• Distribute tasks and supervise the team's work
• Monitor the quality and speed of request handling
• Assist employees with complex cases and escalations
• Ensure compliance with processes and standards
• Provide feedback and help develop the team
• Liaise with other departments on player-related matters

What we need

• 3+ years of experience at an online casino operator
• Experience managing a support team or shift
• Understanding of core Player Support processes
• Strong communication skills
• Fluent English

Stack & operators

Target geo