Customer Support Specialist (iGaming)

An international iGaming company actively developing in LATAM markets is looking for a Customer Support Specialist who will be the first point of contact for players, quickly resolve issues, and ensure a high level of customer service.

What you'll do

• Process player inquiries via Live Chat and Email in English and/or Spanish.
• Advise on registration, verification (KYC), payments, bonuses, and platform operations.
• Comply with SLA for first response time and communication quality.
• Document recurring issues and escalate to the product team.
• Participate in creating and updating the knowledge base (FAQ).
• Interact with payment providers on disputed transactions when necessary.
• Ensure a high level of customer service and maintain a positive user experience.

What we need

• At least 1 year of experience in Customer Support in iGaming.
• Proficiency in English and/or Spanish sufficient for written communication.
• Excellent written language and strong communication skills.
• Ability to handle conflict situations and maintain a customer-oriented approach.
• Understanding of KYC processes, payment systems, and bonus mechanics.
• Willingness to work shifts, including evening and night shifts.

Nice to have

• Proficient use of CRM systems and support tools.

What's in it for you

• A team of strong specialists, fast processes, and no unnecessary bureaucracy.
• Opportunities for professional and career growth.

Stack & operators

Target geo