Technical Support Specialist (Second Line)

A FinTech company is looking for a second-line technical support specialist. The role involves supporting integration and launch of new counterparties, handling chat inquiries, analyzing and resolving technical issues, and performing analytics. Requires experience in SL2 in payments, residence outside Russia, SQL knowledge, and English B2.

What you'll do

• Support integration and launch of new counterparties
• Handle inquiries in chats
• Analyze and resolve technical issues
• Respond to requests about product functionality, troubleshoot
• Analyze information and produce analytics

What we need

• Experience in SL2 in payments
• Proficient written and spoken communication
• Residence outside Russia

Nice to have

• Knowledge of Confluence, Jira, Metabase
• System administrator / developer / DevOps skills
• SQL, databases
• English B2

Stack & operators