L2 Support Engineer

We are looking for an L2 Support Engineer for a product fintech company to handle incidents. The work includes checking payment operation statuses, log analysis, and ticket handling in Jira. Requires 1+ year of support experience and solid SQL.

What you'll do

• Checking payment operation statuses (deposits, withdrawals, KYC)
• Log analysis, API error analysis, and communication with development
• Working with tickets in Jira

What we need

• 1+ year of experience in technical support (preferably fintech/banking)
• Solid SQL (SELECT, JOIN)
• Understanding of HTTP/JSON
• Attentiveness, stress tolerance

Stack & operators