Customer Support Specialist

An online casino operator is looking for a customer support specialist to handle player inquiries via live chat and email in Spanish and/or English. The role involves processing tickets, resolving KYC, payment, and bonus issues, and contributing to the knowledge base. Requires 1+ year of iGaming experience and willingness to work shifts.

What you'll do

• Handle player inquiries via live chat and email in Spanish and/or English
• Resolve issues related to verification (KYC), payments, bonuses, and platform operation
• Meet SLA for first response time and communication quality
• Log recurring issues and escalate them to the product team
• Participate in writing and updating the knowledge base / FAQ
• When necessary, interact with payment providers on disputed transactions

What we need

• 1+ year of experience in iGaming user support
• Knowledge of English/Spanish
• Excellent written communication, ability to explain complex things simply
• Stress tolerance when dealing with conflict situations
• Willingness to work shifts (including evening/night shifts)
• Understanding of KYC processes, payment systems, and bonus rules

What's in it for you

• Fully remote work
• Growth as the team scales
• Competitive salary (paid in USD)

Stack & operators