Support Manager (iGaming)

The company (the company) is looking for a support manager to work with users of an online platform. The role involves communicating via chat and email, assisting with registration, payments, bonuses, and resolving non-stathe companyrd situations. Fully remote work, 5/2 schedule with night shifts.

What you'll do

• Communicate with users via online chat and email
• Assist with registration, account login, and platform navigation
• Advise on payments, bonuses, promotions, and platform functionality
• Resolve non-stathe companyrd situations and interact with other departments
• Log requests in CRM and maintain a high level of customer service

What we need

• Proficient written Russian
• Confident PC skills
• Attention to detail and responsibility
• Communication skills and customer orientation
• Ability to learn quickly and work effectively in a multitasking environment

Nice to have

• Experience in customer support
• Experience in the iGaming industry

What's in it for you

• Fully remote work
• Competitive salary and timely payments
• Paid training and mentor support from day one
• Opportunities for professional and career growth
• Friendly international team without unnecessary bureaucracy
• Work in a modern and stable company that values initiative and drive for development

Stack & operators