Head of VIP

A team in the Gambling and FinTech sectors is looking for a Head of VIP to lead the VIP direction, strengthen the team, and be responsible for service quality and internal process development. Fully remote work, 5/2 schedule.

What you'll do

• Manage and develop the team of VIP managers.
• Control the quality of VIP service and implement improvements.
• Develop scripts, bonus mechanics, and knowledge base.
• Analyze key metrics and the effectiveness of the direction.
• Optimize internal processes.
• Improve the quality of interaction with VIP clients.

What we need

• 2+ years of VIP Support management experience.
• Experience in team management and development.
• Strong communication and leadership skills.
• Ability to make quick decisions in a dynamic environment.
• Analytical thinking.
• Stress tolerance and a high degree of independence.
• Readiness to deeply immerse in the product and processes.

What's in it for you

• Fully remote work.
• Paid vacation and sick leave.
• 50% compensation for training, equipment, and sports expenses.
• Professional and career growth opportunities.
• Opportunity to influence the development of the VIP direction.

Stack & operators