Account Manager

The company is a SaaS platform for multichannel outbound marketing (Email, SMS, WhatsApp) with built-in AI and CRM tools. We are looking for an Account Manager to be responsible for relationships with existing clients after onboarding: helping them use the platform effectively, maintaining activity, and developing cooperation.

What you'll do

• Onboarding new clients and helping with platform setup.
• Daily interaction with clients, answering questions and resolving issues.
• Monitoring activity, campaign results, and churn risks.
• Identifying upsell / cross-sell opportunities.
• Maintaining client information and communications in CRM.
• Collecting feedback and passing it to the Founder / Product team.

What we need

• Fluent English (spoken and written).
• Strong communication skills and customer orientation.
• Willingness to understand a technical SaaS product and explain it to clients.
• Basic understanding of CRM or willingness to learn quickly.

Nice to have

• Experience in Customer Success, Account Management, or Support.
• Interest in marketing, outbound sales, and SaaS/MarTech.
• Experience with Email/SMS platforms.

What's in it for you

• Remote work and flexible format.
• Direct interaction with the Founder and mentorship.
• Work on an international B2B SaaS product.

Stack & operators