Support Specialist (TikTok Agency Accounts)

The company is looking for a support specialist for the team that provides TikTok accounts. The role involves communicating with clients, configuring roles and access rights, topping up accounts, and resolving issues with advertising accounts. Requires 1+ year of support experience and 1+ year of TikTok experience.

What you'll do

• Communicate with clients regarding account operations.
• Configure roles and access rights, delegate accesses.
• Top up accounts and transfer balances, keep records in spreadsheets.
• Handle inquiries about advertising account issues.
• Quickly identify causes of issues and help resolve them.
• Monitor correctness of settings and accesses.

What we need

• 1+ year of experience in a support department.
• 1+ year of experience with TikTok (mandatory).
• Ability to communicate with clients quickly and correctly.
• Knowledge of roles, accesses, pages, and advertising accounts.
• Ability to independently investigate issues and find solutions.
• Attentiveness and responsibility.

What's in it for you

• Remote work.
• Competitive compensation, discussed individually.
• Work in an international team.

Stack & operators