VIP Sales & Customer Success Specialist

The employer is looking for a VIP manager to own key clients of an iGaming project: monitor their activity, proactively offer personal deals, win back churned players and ensure a positive experience at every stage. The role sits in the Head of VIP's team, is fully remote, but cannot be performed from Russia, Belarus or Kazakhstan.

What you'll do

• Call VIP clients, upsell, win back and retain them
• Build personal and bonus offers in the CRM
• Manage key clients: greetings, gifts, off-platform activities
• Track client activity dynamics and meet the sales plan
• Prepare guides and help clients adopt new tools
• Handle tickets for the assigned segment, logs and feedback
• Execute team lead's tasks and collaborate with adjacent departments

What we need

• 1.5+ years of experience as a VIP, Customer Success or Account Manager
• Experience with outbound calls and non-pushy upselling
• Ability to build rapport with demanding clients and anticipate their needs to prevent negativity
• Experience maintaining client profiles in a CRM, tracking behavior and preparing reports
• Native-level Russian: clear, literate speech with no defects or accent

What's in it for you

• Fully remote work
• 5/2 schedule with Saturday and Sunday off
• Onboarding, training and regular communication with the Head of VIP
• Compensation for medical care and sports
• Work equipment

Stack & operators

Target geo