Payment Agent Team Lead (Arabic-Speaking GEOs)

An international PSP working with high-risk verticals is looking for a Payment Agent Team Lead to build and grow a network of local payment agents across Arabic-speaking GEOs from the ground up. The role involves opening new markets, recruiting agents, onboarding and training them, analyzing performance, and working with Support, Operations, and Tech teams. Fully remote within an international project.

What you'll do

• Grow and lead the network of local payment agents
• Be the go-to person for Arabic-speaking teams
• Bring in new agents and expand into new GEOs
• Run onboarding and training so new teams get up to speed fast
• Keep quality and stability high and step in when things get complex
• Analyze agent performance and help teams get better results
• Turn agent feedback into real improvements, working with Support, Operations, and Tech
• Help shape how agents are onboarded, trained, and supported

What we need

• Own network of local payment agents or traders
• Hands-on experience in payment agents, P2P, payment services, high-risk, or iGaming
• Fluent Arabic and working-level English
• Solid grasp of local payment processing, deposits, and payouts
• Track record of attracting partners and building long-term relationships
• Strong negotiation skills and confidence to make decisions independently
• Ability to run several teams at once and solve operational issues quickly

Nice to have

• Experience managing a team or network of payment agents
• Launching new GEOs
• Knowledge of P2P and crypto settlements
• Experience with high-risk processing
• Familiarity with admin panels, CRMs, and internal bots
• Understanding of key payment metrics: volume, conversion, success rate

What's in it for you

• Real impact: direct influence on how the network grows and where to launch next
• Autonomy: ownership of processes and independent decision-making
• Access: direct communication with the project's key teams
• Growth: a clear path within Payments/Operations
• Flexibility: fully remote work in an international project
• Stability: reliable payments and long-term cooperation

Stack & operators

Target geo