Remotevia Telegramposted 8/21/2026
Customer Support Specialist
Employer Location —Comp Competitive salary in USDSchedule shift schedule, including night shifts
An online casino operator is looking for a customer support specialist for full-time, fully remote work. The role involves handling player inquiries in live chat and email in Russian, resolving issues related to verification, payments and bonuses, and meeting SLA targets.
What you'll do
- Handling player inquiries in live chat and email in Russian (occasionally by phone)
- Resolving issues related to verification, deposits and withdrawals, bonuses, and platform functionality
- Meeting SLA targets for first response time and communication quality
- Documenting recurring issues and escalating them to the product team
What we need
- At least 1 year of experience in iGaming user support
- Excellent written communication, ability to explain complex things simply
- Proficient in Google Sheets
- Stress tolerance in conflict situations
- Willingness to work shifts, including night shifts
What's in it for you
- Fully remote work
- Corporate growth opportunities
- Competitive salary in USD
Stack & operators
customer supportigamingcasinolive chatemail supportverificationpaymentsbonusesslagoogle sheetsconflict resolutionstress tolerancecommunicationproblem solvingdocumentationescalationshift workremote work