Head of Support / VIP Service

We are looking for a Head of Support for a LATAM iGaming project. The task is to build a managed L1/L2 Support, VIP Service, WhatsApp communication, QA, SLA, escalation with Risk/Payments, and a knowledge base.

What you'll do

• Reducing churn, protecting VIPs and improving trust
• Providing Operations with transparent reporting on issues

What we need

• Experience in high-value service and support
• Understanding of payments, KYC, bonuses and working with users

Stack & operators

Target geo