Support Specialist

An international payment system (PSP) working with high-risk is looking for a support specialist to handle disputes and appeals from merchants. Fully remote, schedule 2/2 with night shifts. Requires 6+ months of experience in support, payments, fintech, or iGaming.

What you'll do

• Process incoming disputes, appeals, and repeated requests from merchants
• Monitor compliance with response deadlines by traders
• Re-notify the trader on urgent merchant requests and monitor the additional response deadline
• Verify the correctness of trader responses before sending to the merchant
• Identify erroneous, incomplete, or contradictory responses on appeals
• Escalate complex or non-standard situations to responsible staff
• Record found errors and participate in improving internal processes

What we need

• 6+ months of experience in support, payment services, fintech, iGaming, banks, or related fields
• Understanding of how deposits, withdrawals, disputes, and appeals work
• Attention to detail
• Ability to formulate concise, clear, and correct responses
• Willingness to work night shifts on a 2/2 schedule

Nice to have

• Experience with admin panels, ticketing systems, CRM, or internal bots

What's in it for you

• Fully remote work format
• Stable 2/2 schedule
• Work in a growing payment project
• Immersion in fintech, payment processing, and international payment directions
• Support during the onboarding phase
• Opportunity for professional growth within Support and related areas
• Transparent work tasks and clear area of responsibility
• Stable payments and long-term cooperation

Stack & operators