Support Specialist

A FinTech company is looking for a support specialist with at least 1 year of experience in payment products. The role involves user support, transaction monitoring, and resolving issues related to transactions, limits, and statuses. Understanding payment logic from the inside is important, not just script-based handling.

What you'll do

• User support and transaction monitoring
• Resolving issues related to transactions, limits, statuses, and other non-standard cases

What we need

• At least 1 year of experience in payment products
• Understanding of card services and online payments
• Experience with payment platforms, PSP, or related services
• Understanding of payment logic from the inside

Stack & operators