L2 Technical Support Engineer

A product FinTech company is looking for an L2 Support Engineer to handle technical incidents.

What you'll do

• Monitoring transaction status and user verification (KYC);
• Analyzing system logs, HTTP/JSON and API errors;
• Working in Jira, coordinating tasks between L1 support and development.

What we need

• Experience in technical support (FinTech/SaaS/IT) from 1 year;
• Solid knowledge of SQL (SELECT, JOIN) and understanding of API logic;
• Attention to detail and willingness to work a shift schedule (1 day on, 2 days off).

Stack & operators