Head of Sales (РОП)

We are looking for a strong Head of Sales for an international Forex project. The candidate must understand the specifics of Forex and deposit products, be able to manage a team of FD/RD managers and directly influence conversion, FTD, repeat deposits and the overall department result. Work is fully remote.

What you'll do

• Manage a team of FD/RD managers and be responsible for meeting the department plan
• Control the full customer journey: lead → dialogue → registration → deposit → repeat deposit → retention
• Control the speed of processing new leads and the quality of communication
• Monitor follow-up and bringing clients back into dialogue
• Monitor managers' work in CRM / Chatterfy
• Daily review team metrics and each MOP individually
• Conduct planning meetings, individual reviews and team training
• Establish discipline, schedules, regulations and standards for the sales department
• Regularly audit MOP correspondence
• Analyze weak and strong dialogues
• Help managers handle objections
• Improve sales scripts and logic based on real dialogues
• Train managers to build trust and retain clients long-term
• Personally engage with complex and large clients when necessary
• Develop work with repeat deposits and increasing customer LTV
• Daily monitor key KPIs: number of leads, first response speed, CR lead→dialogue, CR dialogue→registration, CR registration→FTD, number and amount of FTD, average deposit, repeat deposits and others
• Identify causes of performance drops and make quick decisions
• Daily collect feedback from MOPs on lead quality
• Pass real customer pains, questions and objections to the content team
• Provide feedback on traffic quality
• Analyze the entire funnel together with the Project Manager
• Participate in hiring new MOPs, conduct final interviews
• Conduct onboarding and training for newcomers
• Build a strong core team, grow Senior MOPs and future Team Leads
• Monitor adaptation of new employees and replace weak ones

What we need

• Strong personal sales experience
• Experience managing a sales team
• Understanding of Forex / Trading specifics
• Experience in FD and/or RD sales
• Understanding of FTD, Retention, LTV, CR and other key metrics
• Experience with CRM
• Ability to read and analyze customer dialogues
• Ability to teach sales in practice
• Strong objection handling skills
• Understanding of customer psychology
• Ability to work with numbers and analytics
• High level of autonomy
• Result orientation

Nice to have

• Experience in Forex / Binary Options / Crypto / Investments / Gambling / Affiliate
• Real experience with deposit model

What's in it for you

• Fully remote work
• Fixed salary + KPI + percentage of department results
• Transparent motivation directly tied to team results
• Ready infrastructure and CRM
• Constant traffic flow
• Opportunity to influence processes and build a strong team
• Fast-growing international Forex project
• Opportunity to participate in launching new departments and markets
• Career growth to Head of Sales / Commercial Lead with strong results

Stack & operators