Customer Support Specialist (iGaming)

An international iGaming company is looking for a Customer Support Specialist to handle player inquiries on the LATAM market. Main tasks include processing Live Chat and Email requests, advising on registration, KYC, payments, and bonuses. Requires 1+ year iGaming experience and English or Spanish language skills.

What you'll do

• Process player inquiries via Live Chat and Email in English and/or Spanish.
• Advise on registration, verification (KYC), payments, bonuses, and platform functionality.
• Meet SLA targets for first response time and communication quality.
• Document recurring issues and relay information to the product team.
• Participate in creating and updating the knowledge base (FAQ).
• Interact with payment providers on disputed transactions when necessary.
• Ensure a high level of customer service and maintain a positive user experience.

What we need

• 1+ year of Customer Support experience in iGaming.
• English and/or Spanish language proficiency sufficient for written communication.
• Excellent written language and strong communication skills.
• Ability to handle conflict situations and maintain a customer-oriented approach.
• Understanding of KYC processes, payment systems, and bonus mechanics.
• Willingness to work in shifts, including evening and night shifts.

Nice to have

• Proficiency in CRM systems and support tools.

What's in it for you

• Strong team of professionals, fast processes, and no unnecessary bureaucracy.
• Professional and career growth opportunities.

Stack & operators

Target geo